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PRODUCT SERVICE COMMITMENT

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PRODUCT SERVICE COMMITMENT

Mondo Cucina, Inc. (MCI), the exclusive distributor of SMEG in the Philippines,  is committed to give the utmost quality service so you can fully appreciate your purchased product.

Any new product purchased through MCI comes with the following Service Guarantee:

1. One (1) pre-installation inspection visit at site – Free of Charge  

2. One (1) installation / commissioning visit at site – Free of charge  

3. One (1) year Warranty on parts and services for factory defects  

4. High quality, professional and friendly service at all times

Note:

• Free visits are valid for Metro Manila sites only.
• A separate fee for mobility, transportation, food, board & lodging (where applicable) shall be charged for sites outside Metro Manila


• Any additional service visits requested by the customer after or outside the free pre-inspection and installation visit will be charged a separate service fee of Php500 per visit for areas within Metro Manila.

SMEG Philippines thank you for purchasing your SMEG and we trust that you would have a pleasant cooking experience with your new product.